AI in the Hospitality Industry

AI in the hospitality industry

In the ever-evolving landscape of the hospitality industry, Artificial Intelligence (AI) is paving the way for a new era of innovation and sophistication. AI technologies are revolutionizing the way guests are experiencing their hotel stays, as well as how conferences, meetings, and venues operate.

But what is AI? Back in the 1950s, when the concept began, it was seen as something more out of a wild science fiction movie!  However today, with the major advancements in technology, Artificial intelligence (AI) can now be applied to real-world solutions.  Simply, AI in the hospitality industry involves the simulation of human intelligence processes by machines. This means that they can mimic and perform tasks that typically require human intelligence, like speech recognition and problem-solving.  Some of what AI focuses on is learning, reasoning, self-correction, and creativity.

AI in the hospitality industry is revolutionizing the way guests experience their hotel stay, from check-in to check-out.  With AI, hotels and event venues are able to provide a more enhanced and personalized guest experience. AI-powered technologies are being employed to streamline processes, improve efficiency, and assist in wowing attendees with top-notch services. In particular, hotels can personalize interactions, anticipate guest preferences, and optimize services for an exceptional guest experience.

Meetings and conferences can benefit from AI in a variety of ways as well. Hotel properties across the world are starting to use intelligent lighting and climate control systems which adjust the ambient conditions intuitively, offering a personalized environment for guests. Virtual reality experiences can also engage attendees before even physically arriving at their event, enhancing anticipation and engagement.

Other ways AI in the hospitality industry can be useful is revenue management, waste reduction, and even language translation when speaking with guests!

AI hospitality industry

The transformative power of AI is already at the Four Points by Sheraton in Norwood, Massachusetts!  Marriott Bonvoy, Marriott International’s award-winning travel program and marketplace, blends innovation with personalized service to create a hospitality experience like no other. While contactless, the personalization given allows for a peaceful and immersive travel experience, so that when you arrive, our hotel staff will know your needs before you even step in the door.

Also, our Norwood Conference Center, the best in Central Massachusetts, is fully equipped with state-of-the-art audio-visual equipment, which will only ensure your event’s success. When you visit our websites before paying us a visit, you will have access to a virtual 360° tour of our facility, with the best information to help plan your event. We excel at providing a productive and comfortable environment for meetings.  And while AI can add to your events, our professional event planners will be by your side to coordinate every detail, a benefit that will make for an effective event.  

Of course, AI has its perks, but let’s not overlook the fact that this technology is meant to enhance, not replace, human interaction. Behind every successful AI-powered hospitality experience, there’s a team of dedicated staff members ensuring everything runs smoothly. This is the experience you will find at the Four Points by Sheraton Norwood!  Whether traveling for work or pleasure, allow Four Points by Sheraton Norwood to provide the friendly service and thoughtful luxuries you deserve. Contact us today!